Useful Tips on how to Write a Letter of Complaint
Writing a letter of complaint is easy if you are dispassionate about it. The trouble with most letters of complaint is that they are mixed with emotion and anger, but that is not the way to get results. If anything, you need to write your letter with a very dispassionate tone almost as if you were a lawyer.
Think of the way Spock would think from the Star Trek movies, or how Tuvok (from Voyager) would think. If you add in emotion or feelings, then your letter will be ignored as just another angry complaint. People have trouble ignoring reasonable points (unless they are women during a spousal row), and as a result will have more trouble ignoring your calm and even handed letter.
Collect all your facts before starting to write
Get straight to the point.
Give all the relevant information
Enclose copies of relevant documents that support your case.
Provide sequencing of events in chronological order.
Use abusive language.
Allow yourself to give generalized criticism of the company.
Send the letter without checking it
Structure like a leaflet or a forum post
Make references to Australian law
Remember how you were told to be dispassionate, well what about giving them genuine constructive criticisms that may help them reprimand the people responsible or help them fix the problem. Treat it like an assignment or a piece of homework.
For example, you may say how the staff member was too busy unloading boxes to care about the spill in the aisle, or how the music was too loud for the girl at the changing room desk to hear you. Not only does it show that you are not another illogical angry person, but it also reinforces your claim that you were wronged by them.
- Preparing orders 1444
- Completed orders 552
- Active writers 998
- Proofreaders 22
- Discount programs available for customers 6
- Satisfied customers 97.5%
- Chat operators are online 9
- Phone operators are available 24
- FREE Outline $5
- FREE Unlimited Amendments* $30
- FREE Title Page $5
- FREE Bibliography $15
- FREE Formatting $10
- 10+ years experience in the custom writing market
- Satisfied and returning customers
- A wide range of services
- 6-hour delivery available
- Money-back guarantee
- 100% privacy guaranteed
- Professional team of experienced paper writers
- Only custom-written papers
- Free amendments upon request
- Constant access to your paper writer
- Free extras by your request